5th Post

Job Description

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing JHM Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Responsible to meet expectations in the areas of Profit Management, Guest Services, Marketing and Sales Management, Human Resources Management, Asset Management, and Safety and Security Management
Meets or exceeds budgeted profit and margin for hotel.
Accurately forecasts revenues/expenses.
Prepares annual budget that accurately reflects the hotel’s business plan.
Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs.
Ensures hotel staff is trained in financial control procedures for cash vouchers, inventories and receivables, and that these procedures are regularly followed.
Knows the hotel’s demand segments and sources of business for each.
Knows the principal competition for each demand segment and can take advantage of the hotel’s relative strengths against each.
Identifies major revenues and expense opportunities and possible problems.
Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).
Translates business plans into action and manages those actions toward the achievement of revenue and cost objectives.
Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest service by responding to guest needs.
Is committed to making every guest a satisfied guest.
Ensures all hotel staff, including new-hires, know all components/features of our guest service guarantee and are trained to meet service standards; develops added-value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Ensures hotel standards contribute to the delivery of consistent guest service.

Job Requirements

Experience/Education

First Post

Job Description

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing JHM Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Responsible to meet expectations in the areas of Profit Management, Guest Services, Marketing and Sales Management, Human Resources Management, Asset Management, and Safety and Security Management
Meets or exceeds budgeted profit and margin for hotel.
Accurately forecasts revenues/expenses.
Prepares annual budget that accurately reflects the hotel’s business plan.
Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs.
Ensures hotel staff is trained in financial control procedures for cash vouchers, inventories and receivables, and that these procedures are regularly followed.
Knows the hotel’s demand segments and sources of business for each.
Knows the principal competition for each demand segment and can take advantage of the hotel’s relative strengths against each.
Identifies major revenues and expense opportunities and possible problems.
Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).
Translates business plans into action and manages those actions toward the achievement of revenue and cost objectives.
Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest service by responding to guest needs.
Is committed to making every guest a satisfied guest.
Ensures all hotel staff, including new-hires, know all components/features of our guest service guarantee and are trained to meet service standards; develops added-value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Ensures hotel standards contribute to the delivery of consistent guest service.

Job Requirements

Experience/Education